Getting help with Limena
Email us. A person reads every message and replies by email.
Email support
Write to support@limena.io from the address you sign in with. It helps to include:
- the name of your workspace;
- what you were doing, what you expected, and what happened instead;
- a screenshot, if something looks wrong.
Never send a password, an API key, a two-factor code or a sign-in link. We will never ask for one.
Is Limena working?
status.limena.io shows whether the API and the web app are up, checked every minute, and the incident history. An outage is posted there first.
What we have committed to
- A request about your personal data is answered within 30 days, as the privacy notice says.
- A request to delete a workspace is acknowledged within 5 business days and completed within 30, as data handling says.
- A security vulnerability goes to security@limena.io, never a public post.
Guides
- Signed in, Help in the app holds the guides, and Limena’s assistant answers from the same ones.
- To connect Claude, ChatGPT or another MCP client, follow the steps on the developers page. Disconnect an app any time under Settings, then Connected apps.
- How your data is protected: the trust portal and the privacy notice.
Who you are writing to
Limena Labs Ltd, a company registered in Scotland. For anything that is not a support request, hello@limena.io.