Terms of Service

Limena provides a hosted CRM application for managing contacts, companies, deals, prospect lists, and outbound communications, with optional AI-assisted drafting and analytics. We aim for the service to be available and accurate, but we don’t guarantee specific uptime, latency, or AI output quality at this stage; the service is provided “as is” without warranty.

You are responsible for what happens under your account. Keep credentials secure, don’t share your login, and report any unauthorised access promptly. You own the data you upload to Limena; we store and process it on your behalf.

Limena is sold on the plans set out at limena.io/pricing. Each plan is a fixed monthly platform fee for your workspace that includes a set number of seats, with additional seats charged at the plan’s per-seat rate; the current fees, included seats, and per-seat rates are the ones shown on that page. Fees are stated exclusive of VAT, which we add where it applies. We bill monthly in advance by invoice, or annually at a discount (currently a saving of about 17%, equivalent to two months free); there is no card on file and no automatic metered charge. Invoices are due within the period stated on them, and plans renew for successive periods until you cancel.

We will give account owners at least 14 days’ notice of a price change, by the same method as section 08, and a change takes effect from your next billing period. If you cancel, your plan runs to the end of the period you have paid for; we do not give pro-rata refunds for a partial period unless the law requires it. If an invoice is unpaid, we may suspend the service and, after reasonable notice, terminate it as described in section 07.

Don’t use Limena to send spam, harass, or contact people who haven’t expressed interest in your offering. Don’t use it for illegal purposes, to send malware, or to circumvent third-party platform terms (e.g., Gmail’s sending limits). We can suspend or terminate accounts that violate these conditions.

Limena’s AI features generate suggestions and drafts based on the data in your tenant. The output may be wrong, inappropriate, or stale. Review every AI-generated message before sending, and don’t rely on AI analytics for high-stakes decisions without verifying the underlying data.

To the maximum extent permitted by law, Limena Labs Ltd is not liable for indirect, incidental, or consequential damages. Our total liability under these terms is capped at the fees you have paid us in the 12 months preceding the claim.

You can cancel at any time by contacting hello@limena.io. We can terminate accounts for violation of these terms or non-payment, with reasonable notice where possible. On termination, you can export your data within 30 days; after that, it may be permanently deleted.

We will email account owners at least 14 days before material changes take effect.

These terms are governed by the laws of Scotland. Disputes will be resolved in the courts of Scotland.

Limena Labs Ltd, hello@limena.io.